Service Center Collection Representative
Job-specific training program for the Internal Revenue Service
A four-month course with established enrollment dates.
The training is designed to produce an individual qualified to work as a tax examining assistant for the Internal Revenue Service.
The curriculum includes instruction in basic tax law, and how to handle taxpayer correspondence, payment tracers, credit transfers, and telephone skills. The trainee learns to use a personal computer in order to rapidly and effectively access taxpayer information.
The computer equipment and assistive technology used in the classroom includes personal computers with a large print screen magnification system.
The graduate must be willing to relocate to one of the IRS Service Centers located nationwide.
Qualifications:
- Must be U.S. citizen
- High School diploma or GED with two years of college or equivalent work experience
- The ability to read print at 100 wpm with 75% comprehension when reading technical materials
- Filling out forms with a keyboarding speed of 30 wpm
- 90% accuracy on a math test (using a calculator)
- 12th grade spelling level
- Strong logical reasoning ability
- Emotional maturity
