Contact Collection Representative
Job-specific training program for the Internal Revenue Service
A four-month course with established enrollment dates.
The training is designed to produce a collection tax examiner for the Internal Revenue Service.
The curriculum includes lectures and textbook study of technical information about tax law, regulations and IRS procedures. The trainee is taught how to obtain information on the taxpayer’s financial status, potential levy sources and taxpayer whereabouts, in order to encourage voluntary compliance with federal tax laws, and initiate corrective action to prevent future delinquencies.
The trainee also receives practical experience on how to conduct telephone interviews with taxpayers, their representatives and/or third parties, to demand full payment of delinquent taxes and immediate filing of delinquent returns.
The trainee learns to use a personal computer to input and retrieve information in the IRS database while assisting the taxpayer on the telephone.
The computer equipment and assistive technology used in the classroom includes state-of-the-art adaptive equipment suitable for each individual’s needs.
The graduate must be willing to relocate to one of the IRS automated call sites located in the United States.
Qualifications:
- Must be U.S. citizen.
- High School diploma or GED with four years of college or equivalent work experience
- The ability to read print at 100 wpm with 75% comprehension or Braille at 60 wpm with 75% comprehension
- 90% accuracy on a math test (using a calculator)
- 12th grade spelling level
- Filling out forms with a keyboarding speed of 30 wpm
- Ability to work well with people under pressure
